Privacy Policy
Last Updated: November 1, 2025
ArbitEngine ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.arbitengine.com and use our services.
Quick Summary: We collect data to provide our trading automation services, use cookies for analytics and advertising, and share data with service providers. You have control over your data and can opt-out of personalized advertising.
1. Information We Collect
1.1 Personal Information
When you register for an account or use our services, we may collect:
- Account Information: Email address, username, password (encrypted)
- Profile Information: Name, subscription plan type, preferences
- Payment Information: Processed securely through third-party payment processors (we do not store full credit card details)
- Exchange API Keys: Encrypted API keys and secrets for connected cryptocurrency exchanges (stored securely and never shared)
1.2 Automatically Collected Information
When you access our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
- Cookies and Tracking Technologies: See Section 3 below for details
- Trading Activity: Strategy selections, trade history, portfolio performance (for service functionality)
1.3 Information from Third Parties
We may receive information from:
- Cryptocurrency Exchanges: Account balances, trade confirmations, order status
- Analytics Providers: Google Analytics, Google Tag Manager
- Advertising Partners: Google AdSense and other ad networks
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Execute automated trading strategies, manage your account, process transactions
- Communication: Send service updates, security alerts, promotional emails (you can opt-out)
- Analytics: Understand user behavior, improve our platform, optimize user experience
- Security: Detect fraud, prevent unauthorized access, ensure platform integrity
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Advertising: Display relevant ads through Google AdSense and measure ad performance
3. Cookies and Tracking Technologies
3.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality (login sessions, security)
- Analytics Cookies: Google Analytics to understand how users interact with our site
- Advertising Cookies: Google AdSense and third-party ad networks for personalized advertising
- Preference Cookies: Remember your settings and preferences
3.2 Third-Party Cookies
Google AdSense: We use Google AdSense to display advertisements on our website. Google and its partners may use cookies to serve ads based on your prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our sites and/or other sites on the Internet.
You may opt out of personalized advertising by visiting:
3.3 Managing Cookies
You can control cookies through your browser settings and our cookie consent banner. Note that disabling certain cookies may limit website functionality.
Manage Cookie Preferences
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
4.1 Service Providers
- Hosting Providers: To store and process data securely
- Payment Processors: Stripe, PayPal for subscription payments
- Analytics Services: Google Analytics, Google Tag Manager
- Email Services: For transactional and marketing communications
- Advertising Networks: Google AdSense and approved ad partners
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data in transit, AES-256 encryption for API keys at rest
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Hosted on reputable cloud providers with robust security
Note: No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Privacy Rights
6.1 General Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing emails or opt-out of personalized advertising
6.2 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
6.3 European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation:
- Right to access, rectification, erasure, and restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
6.4 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@arbitengine.com or through your account settings.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations (e.g., tax records, transaction history)
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield Framework (where applicable)
- Adequate data protection laws in the recipient country
10. Third-Party Links
Our website may contain links to third-party websites (e.g., cryptocurrency exchanges, educational resources). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Your Consent
By using our website and services, you consent to this Privacy Policy and our collection, use, and sharing of your information as described herein. If you do not agree, please discontinue use of our services.
